my favorites not syncing

[rpglenn]

I cannot sync all of the songs that are on "my favorites" on the desktop program onto my phone. On the desktop program my favorites has 232 songs, on my phone there are only 33. I have uninstalled and reinstalled both the desktop program as well as the app on my phone (following the instructions provided by Spotify) and it did not work. I can create new play lists that sync with my phone, and I can add new songs to my favorites and those sync, but I cannot get the missing 199 songs current on my favorites to show up on my phone. Please help!

Plan

Free

Country

 USA

Device

iphone 6s

Operating System

iOS 12.1.2

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps on how to do it on both platforms.

I'd also recommend checking and installing any pending updates and using the Sign Out Everywhere and Remove Offline devices options from your Spotify account page 🙂

Have you tried to a different connection? Does this happen if you try to sign in to another iPhone with similar specs?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!