premium but still in random mode

[cucufa]

Hello,

I have a premium account but when I use the iphone app, I can only listen the songs randomly.

I have already tried to disconnect and reconnect, and re install the app.

Thnanks in advance

Thomas

[MattSuda]

Hey @cucufa

If you have already tried the steps listed here:
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[cucufa]

Thanks MattSuda, I tried all the steps and it stil doesn't work.
I will contact the support.