premium

[samiradavila]

Beste,

Ik heb mijn abbonement geupgraded naar premium, nu is er ook 9,99 afgeschreven terwijl de actie was 3 maanden voor 0,99. Nu krijg ik een bericht dat ik geen premium meer ben en nu heb ik weer een gratis abbonement maar ik heb er wel voor betaald? graag zou ik willen weten hoe dit zit.

groetjes

[Maxim]

Hey @samiradavila,

What payment method have you used?

[samiradavila]

Hey,

I used IDEAL

[Maxim]

Ok, are you able to tell me the exact date where you subscribed to Premium?

[samiradavila]

It was 22 december

[Maxim · Accepted solution]

Thanks for letting me know.

As of 6th December, iDeal is only available as PAYG (pay-as-you-go) payment method which means that if you upgrade to Premium using iDeal, it's non-recurring so you'll revert back to Free after the month.

The 3-for-1 €0.99 introductory offer would only be available if you would've used one of the recurring payment methods such as credit card, PayPal etc.

Hope this helps!

[samiradavila]

Yes it does! Thankyou!