Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

spotify still uses mobile data even when blocked in settings

spotify still uses mobile data even when blocked in settings

In the iOS Settings, under Mobile Data, I blocked Spotify from using mobile data. Although, as soon as i'm off my Wifi, spotify starts to use mobile data, which i can easily prove in the mobile data statistics. It seems to be a pretty old or recurring issue. What is going on there? I can find reports back from 2016 talking about this kind of issue. Spotify keeps sucking my prepaid budget... and I'm in a paid spotify plan...

 

Plan

Family

Country

Switzerland

 

Device

iPhone 8

Operating System

iOS latest

 

Reply
2 Replies

The same issue here...

Hi!

 

In iOS Settings, Mobile Data and at the bottom of that page - you have a setting called “Wi-Fi Assistance”. If this setting is activated, try to turn it off. 

 

This is a feature that allow the phone to use mobile data instead of Wi-Fi if the phone thinks that the Wi-Fi connection is to poor or slow. This might be the case. 

 

Does this help in any way?




If my post solved your issue, please accept it as a solution.

Suggested posts