Plan

Premium (Family)

Country

Canada

Device

Hisense Roku TV

My Question or Issue

In our home we make sure to always purchase devices that are "Spotify Connect" capable as we find it much more convenient thatn bluetooth connections. We use 2 Denon Receivers, HEOS Speaker and a Hisense Roku Smart TV. The "Spotify Connect" works properly on all but the TV and I am trying to figure out why. The device shows up in my Spotify devices as "Spotify Connect" and the ability to send music works along with play/pause/skip/etc, however the volume control does not function at all from our phones like it does on all other devices. The way we have it set up the TV is on a patio and we like to leave the TV concealed when it is not actually used to watch something. However since Spotify Connect is not working with the volume control from the phones it forces us to uncover the TV and get the TV remote out to change volume. It is not the most convenient and would prefer the phone volume control would work just like it does on all of our other devices.

Why is this happening and what can I do ?

Thanks.