Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium Family
Country
Australia
Device
Iphone 11
My Question or Issue
I didn’t receive my email this year. I can access all my stats on the wrapped website, but I never received the email which tells me how many songs I listened to this year. My email notifications have always been on and I receive emails every other day about new releases and other marketing. I’ve been with Spotify since 2013 and been premium since 2017 and haven’t had this problem. My wife who is on my family account got her email. I know that Spotify won’t send the email again, but I want to sort out the problem before it happens next year.