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Who Me Too'd this topic

Bad quality with Spotify Connect

Plan

Premium

Country

France

 

Device

(iPhone XR, Apple TV, Onkyo NR 686)

 

 

My Question or Issue

Hi.

I have a big the sound quality problem with Spotify connect. I try with two different audio amp with the same issue. When I listen on my iPhone with headspeaker it's ok but when I send the sound to my amp, the sound is very bad. If I use my apple tv with the Spotify sound and start the same track to the same amp (HDMI connection) the sound is ok.

I don't understand why the Spotify connect's sound is so bad?

Thanks

Who Me Too'd this topic