Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Other people are using my account

Plan

Premium

Canada

My Question or Issue

Hi everyone!I’ve been having some issues with my account for the past month. Random songs and playlists are being added to my library and are re-added after I remove them. When I’m connected to wifi and am playing songs, the songs get paused, skipped, the music gets switched to an different device, or a different song starts playing. As well, my Spotify plays music on devices that I don’t know and when I switch the music to my phone, it often gets switched back to other devices. Since my music doesn’t get messed with when I’m not connected to wifi/data, maybe it could be a bot? No matter what time, whenever I reconnect to wifi, 

 

I tried signing out of all devices multiple times and also changing my password(Facebook) but it hasn’t worked. What can I do? 

 

Thank you!

Who Me Too'd this topic