The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two methods of signing in. There is no password associated to my account, so there is no way that I’m able to sign in. Several times now, I’ve spoken with The chat support and was told I could use my password to sign in if I remembered it. I’ve wasted several hours of my time trying to figure out a password that was never assigned to the account. I have created a new account in which I have premium with, so I have been a PAYING  member for YEARS now. Recently, my friend has passed away and we had a playlist on my account that I cannot access, the playlist was on private so I cannot access it from my new account. I’ve asked several times if I could change the email associated with my account, and I am told that they are unable to do so. Regardless of the extensive amount of information I can provide to prove that this is my account. I was just told a free account doesn’t dispose of any unique information for them to verify with, but it was a paid account. And I have another PAID account. I’m getting very fed up with the customer service, wasting of my time, and lack of help. On my old account I was previously a premium member, so I should be able to gain access to my account. I am quite disgusted with this company. I need help and I’d hope by writing this I will be able to contact someone with more Authority, who can actually help me find a resolution to my problem. When I first got locked out of this account I literally had to change my bank card because I was unable to take it out of the account. Also, I have transcripts from a few of the unhelpful conversations I’ve had with customer service.

Plan

Both Free/Premium

Country

ISA

Device

iPhone 11 Pro Max

Operating System

iOS 10

My Question or Issue

CAN SOMEONE PLEASE HELP ME!!!