Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify community!
Plan
Premium
Country
France
Device
iPhone 7
Operating System
iOS 15.1
My Question or Issue
I have no issue connecting to the Spotify app. But when any third-party app (like Shazam or any statistics/playlist organizer apps that I like to use) brings the Spotify.com login screen, that window won’t let me go through with the connection with the message: “Your request failed. Please try again.” It has been 2 weeks I am trying every day.
I’ve quadruple checked my login and password info. I’ve reset my password and tried again. I’ve tried multiple internet connections, on multiple apps, at several points in time. I’ve revoked the rights to use the API in the Spotify website and retried after a while. I’ve contacted one app maker and he couldn’t find anything wrong. At this point I really do not know what else to try!
Help!
Thanks
Tboroz