Plan

Premium

Country

Australia

Device

Samsung A5

Operating System

Android 11

For the last couple of weeks I have been unable to connect to the Spotify app on my car stereo through Spotify on my phone. When I attempt to do so, I can can establish and audio connection via Bluetooth, but the app on the stereo shows 'Connecting...', but doesn't connect. I cannot control Spotify via the stereo touch screen, and have to control via my phone.

I have tried a number of the troubleshooting tasks (uninstall & re-install app, unpair & re-pair Bluetooth connections etc.), but this has not solved the issue. I have ensured that the firmware on my stereo (Kenwood DDX4019BT) is up to date, and have raised the issue with JVC Kenwood, who tell me the issue needs to be rectified from Spotify's side.