Plan

Premium

Country

ITA

Device

Same issue on Android, iOS and PC

My Question or Issue

When opening the device list on Spotify Connect, most of the times I do not see all of the devices connected. In particular I have 3 Alexa (2 Echo Spot and 1 Echo Dot 5th gen) and 2 Sonos speakers (Symfonisk by IKEA).

Sonos speakers are always visible, Alexa speakers are so intermittently - there is no real pattern among them, sometimes they do not appear, sometimes some appear greyed out with the subtitle "impossible to reproduce audio on at this moment" (it is not verbatim, I have the Italian version).

The same is true for groups of rooms created via Alexa app - they appear intermittently.

I am not sure if it is related - will open a separate thread on that - but when playing on "everywhere" it does reproduce only on Alexa devices (not on Sonos) but on all of them. So for example if at any given moment Only Alexa 1 and 2 are visible and I select Everywhere, it will play also on Alexa 3, which was not visible.

Finally, I have tried to "forget" both rooms and "everywhere" from Spotify connect, and they are added back automatically (I guess by Alexa, as I have never created and Everywhere group.

I have already checked:

- everything on the same wifi

- reinstall spotify

- reinstall spotify skill on Alexa

thanks in advance for any help