Plan

Premium

Country

USA

Device

Echo gen 3, echo studio

Operating System

iOS, macOS

My Question or Issue

Two echoes, and one echo studio, set up as a multi room, a group. If I add the Echo studio, the group disappears on Spotify, will not play on the Alexa app, and will not play with verbal commands. If I remove the echo studio, the other speakers work fine. This set up worked for years until a couple months ago.

I’ve done all the routines that I’ve seen online, including unplugging, everything, replugging, and modem, router, echoes. Making sure that everything is on the same network. On a 2.4 GHz network. Removing all groups . Making sure there’s only one group. Changing the names of groups and of devices. Making sure all echo software is updated. Reinstalling Spotify on my phone. Disconnecting and reconnecting Spotify for my Amazon account. Creating a non-prime email account to do all of the device connections.  

I can confirm that individual speakers work, or groups without the echo, studio, or a group with the echo studio playing on Amazon music. The only combination that seems to not work is adding echo studio to a group, and trying to use Spotify.