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Who Me Too'd this topic

Embedded Player constantly has "upstream request timeout" error

Country 

US

Devices

Android phones, windows & Mac desktop

 

My Question or Issue

So have the embedded player on our newly released podcasts beacon.ai and it fails to load about half the time, ending up with just a blank box with the error "upstream request timeout". Have also had reports of a couple folks not being able to play our episode in the app. So this is across devices/platforms.

Who Me Too'd this topic