Plan

Premium

Country

Germany

Device

PC, Mobile

Operating System

Windows 10, Android

My Question or Issue

Neither the Desktop App nor the browser player load correctly. The Desktop App eventually displays the UI, but nothing can be interacted with. The browser application displays everything correctly, but no songs can be played. Intermittently, either the browser or desktop application may work correctly for a few minutes. This appears to happen at random. The mobile app loads normally, but playlists that aren't downloaded don't load and the message "something went wrong" is displayed.

Normally I use a Telekom sim card in a mobile router. When connected to the Internet via a landline connection or other sim card, Spotify works as normal.

This remained the case irrespective of restarting the computer, reinstalling Spotify, clearing cache etc. Changing Firewall settings, enabling port forwarding and switching to the IPv4/IPv6 APN didn't work either.

The sim card normally uses an IPv6 only APN. Presumably this is where the issue stems from, but on my end I couldn't get Spotify working correctly. Spotify appears to be the only application both on Windows and Android encountering issues due to this.