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Who Me Too'd this topic

Premium Account is not working

Hey there,

 

I'm using a Spotify Premium Account for about 2 years now and it always worked well. However, since last week my Premium Account doesn't seem to be accessible anymore (neither on my phone nor on desktop). Everytime I want to listen to my playlists in the offline mode, it says that I should upgrade to Premium (plse see screenshot). But I do already have a Premium Account and pay for it every month! (Spotify Order ID 51556-123903-503E467B-4392)

 

I would really appreciate your help, thanks in advance.

 

Jo

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Who Me Too'd this topic