Description

When I start spotify (on android device), it shows login screen, but it immediately crashes/stops.There is not error message whatsoever,
spotify just closes. Before update to new Spotify app it worked perfectly.

I tried to uninstall both apps, clear caches/data, install both back, then unistall,
cleared caches/data, install only new app, ... several times with restarts
between steps.

What are the steps you took to get to the error/issue?

1.) Open Spotify on Android

What I expected to happen

I was expected to be able to login

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

SoftwinerEvb (cheap 7" android tablet), model A13
Device’s Operating System

Android 4.1.1


What type of account do you have?

Premium

Space left on your device

0.653 GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No


Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Not applicable

My mobile Spotify version

1.3.0.423


My desktop Spotify version (if applicable)



My mobile provider and country

account is for Slovakia, right now I am in UK

My username
11124156948

Do you have a Spotify (non-Facebook) login?

probably not

Are you logging in with Facebook or with your Spotify login details?

I cannot login at all (but on other devices, I use Facebook)

Do you have any screenshots you can attach to more clearly explain your issue?

No