Купил подписку не с той карты

[#1]

Здравствуйте, купил подписку не с той карты, не подумал о том, что поменяется регион, сейчас нахожусь в Польше, а купил с белорусской карты, можно вернуть деньги и отменить подписку и вернуть регион?

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

We'd like you to take into account that your region's account will be linked to the payment method country where it was issued. That being said, what you can do is cancel the subscription, so on your next billing date, your account will be on our free service again. Then, you can change the region back by following the steps in this article.

Nevertheless, if you'd like to have further info, the best way to go would be to get in touch with our Customer Support team, so they can help you check your account more thoroughly. If you think you're eligible for a refund, they can help you with it as well. You can find out how to contact them here.
 

We hope you found this helpful. Let us know if you need anything else. 

[Мухаммад]

Здраствуйте, мне нужно отменить покупку и вернуть деньги помогите пожалуйста! 

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[Susan_GP]

Hey there @Мухаммад,

Thank you for your post here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

In this case, you can contact our Support team and they'll help check that. You can also find our refund policy here.

On another note, we've removed the picture you sent as it included confidential info.

If you need a hand with anything else, we're always a post away!