30 day free trial

[小芳王西]

我的Spotify30天免費快要到期了

我不想繼續用該軟體了,我要怎麼做?

直接刪掉檔案?還是?

[Jamie]

Hi there,

If you would like to cancel the renewal to ensure that your are not charged for the Premium service, you can do this at http://www.spotify.com/account/subscription. If you need any help with this, just let us know!

[hippo6harmer]

I was offered a 30 day FREE trial in order to return to Sonos

Why am I being charged

Please credit my account with £9.99

thanks

Mike

[Sam]

@hippo6harmer Sounds like a simple mix-up, Mike. If you could contact the payments guys here, they'll get it all sorted.

[someawesomename]

About the 30 day trial...

I decided to try it out today since i already spent my ten monthly hours. Yet still i can't listen to spotify. It's as if i did not get the 30 day trial, but I already got a mail confirming my 30 day trial. Please help me, music addiction is a serious condition 🙂

[Sam]

It can take a few moments to upgrade, don't worry. If you could try logging out and back in, it should update.

[ascagle]

Hi, Can you help me please? I have been charged twice for spotify, but I should've never been charged because I cancelled my subscription before my free trial was up and i have been trying tosend a contact form but it will not let me it keeps saying error on page

[Adam]

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@ascagle wrote:

Hi, Can you help me please? I have been charged twice for spotify, but I should've never been charged because I cancelled my subscription before my free trial was up and i have been trying tosend a contact form but it will not let me it keeps saying error on page

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What browser are you using? Old versions of Internet Explorer can have problems, but Chrome/Firefox/new IE browsers on your computer should work okay.

[-jem93-]

Why I can't get my free trial?!?! Yesterday I was getting it but my credit card information was expired so I cancelled the order. Today I tried to put the new information of my new credit card and there was only the price 9.99 instead of 0.00 so does this mean I missed my change to the trial because of I did not have the right numbers yesterday?!?!? **** I'm pissed off! 

[Peter__]

Hey @-jem93- 🙂

If you get in touch with the customer services team directly using the online contact form they might be able to work something out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[wintermusic]

Hi,

I activated my 30 day free trial on December 3 and received a receipt. As soon as it was done I lost my premium subscription, apparently because my credit card will expire at the end of the year?! I've updated with new card details, but although I can see correct card details and a premium account subscription in my account information I still have only Spotify Free... My card will be charged from January 2, so the 30-day free trial is quickly becoming 29, 28, ... Thankful for help on this one!

/J

[Peter__]

Just to confirm @wintermusic , your account is reporting as premium on your online overview? 

If so, then it should definitely work, trying logging out and back in your devices making sure you are using the correct details.

[wintermusic]

Hi Peter,

Well.... I've already logged out and back in, and I've even re-installed Spotify but nothing worked. My account WAS reporting Premium on the online overview both yesterday and earlier tonight - now that I opened it to check it's reporting Free again, for the second time since I activated the trial 😞

Getting confused and frustrated... Thanks for helping out,

/J

[Peter__]

If you could get in touch with the customer services team directly using the online contact form one of the Spotify guys will have a closer look into this one for you. I suspect you actually have two Spotify accounts unknowingly, but the guys can check that out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[Sam]

@wintermusic Hey! If you could log out, then log back in using your Facebook details you should see that Premium. Does it then work?