.99 cent problems

[LaurenESeelye22]

I was trying to get the 3 month .99 cent subscription. It said I couldn't because I already did the free trial. But yet it still charged me my .99 cents. And when I went into the app, it said I could have a new one week free subscription and automatically put me on that.

[MattSuda]

Could you try the following?

- Try to add the details via an alternate browser and incognito window
- Try an alternate web connection
- Clear the browsing history
- Try an alternate payment method. For example PayPal.

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.