Account Hacked 2 days ago and no response from spotify

[user-removed]

Hi,

My account has been hacked 2 days ago.

I receive an mail from spotify saying that my my email has been changed while I didn't changed it.

Now I can't connect any more.

I sent an email to ‘account-details-changed’ to explain my problem as described in the email. No response

I open a cas number 04923079 to explain again my problem. No response

I thought that Spotify was a serious company which take care of security and of his clients

But I was wrong, there is really no support. I have only promotional email from Spotify.

Where is described on your site the way to solve this sort of problem? How can we contact Spotify support?

I had the same issue with netflix and the problem is allready solved.

Thanks in advance for your help.

[KatesHere]

Hello there, welcome to the community and thanks for reaching out!

I've escalated this issue so you should hear from someone soon!

Keep me posted 🙂
K

[KatesHere]

Hey again @user-removed -
You should have a reply from Spotify support in your inbox 🙂
Please make sure to check your Spam folder as well!

Hope this helped!
K