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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9319 Views
  • 3 replies
  • 9 likes
  • Security
  • 9319 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484657 Views
  • 979 replies
  • 111 likes
  • Account
  • 484657 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211624 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211624 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121322 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121322 Views
  • 72 replies
  • 12 likes

creditcard

hey, just a simple question: a friend of mine is using my creditcard-details for paying his premium-account (I allowed him to do that once, but now I don't want it anymore...). Is there a way to cancel his account, his payment details or the transact...

  • Newbie
  • hey,  just a simple question: a friend of mine is using my creditcard-details for paying his premium-account (I allowed him to do that once, but now I don't want it anymore...). Is there a way ...
  • M0HX
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 182 Views
  • 1 replies
  • 0 likes

Losing connection all the time

Hi, I am running Spotify web player and when I am playing music, it loses connection every now and then. I listen to maye 2-3 songs, then connection is lost, I get an error messgae that Spotify has lost connection, and I have to reload the page and s...

  • Casual Listener
  • Hi,   I am running Spotify web player and when I am playing music, it loses connection every now and then. I listen to maye 2-3 songs, then connection is lost, I get an error messgae that Spot...
  • M0HX
  • Community Legend
  • 2390 Views
  • 2 replies
  • 0 likes
  • Other
  • 2390 Views
  • 2 replies
  • 0 likes

UK student in France - student discount not working

Hi everyone! I want to sign up for Spotify Premium using the student discount (through UniDays) as I am a postgrad at a British uni (paying with a British card). However, I'm running into difficulties since I am living in France, unable to change the...

  • Casual Listener
  • Hi everyone!   I want to sign up for Spotify Premium using the student discount (through UniDays) as I am a postgrad at a British uni (paying with a British card). However, I'm running into di...
  • alika186
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 431 Views
  • 2 replies
  • 0 likes

How to recover songs in "Your Music"

I accidentally deleted all my "Songs" (thousands) in "Your Music" on my Spotify Mac client (while I thought I had another Mac app in focus while quickly hitting CMD+A and delete). This error has been synced across within just a few seconds before qui...

  • Casual Listener
  • I accidentally deleted all my "Songs" (thousands) in "Your Music" on my Spotify Mac client (while I thought I had another Mac app in focus while quickly hitting CMD+A and delete).   ...
  • andreashofmann
  • Newbie
  • 10896 Views
  • 5 replies
  • 1 likes
  • 10896 Views
  • 5 replies
  • 1 likes

Cancelled subscription and Trying to sign up for premium again.

Cancelled subscription and Trying to sign up for premium again. Th problem is that when I get to the screen to pay all it shows is this. It stayed lik ethis for over an hour before I gave up. What should I do?

SPotifypayscreen.JPG
  • Newbie
  • Cancelled subscription and Trying to sign up for premium again. Th problem is that when I get to the screen to pay all it shows is this.   It stayed lik ethis for over an hour before I gav...
  • Thongythong1970
  • Newbie
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

App does not search or load pages

When I attempt to search for an artist or song there is a green circle that spins for about a minute then an error message. "Oops something went wrong. Please try again" appears on the screen. So I click on the please try again button and nothing hap...

  • Newbie
  • When I attempt to search for an artist or song there is a green circle that spins for about a minute then an error message. "Oops something went wrong. Please try again" appears on the screen. So I c...
  • Mysteryspots
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • Other
  • 177 Views
  • 1 replies
  • 0 likes

Notifications are not working

Hi! I've been using spotify for a while now and recently upgraded to premium. Before upgrading my notifications were working fine, but now it's just says 'you don't have any notifications' even though people have been following me and my playlists et...

  • Casual Listener
  • Hi!   I've been using spotify for a while now and recently upgraded to premium. Before upgrading my notifications were working fine, but now it's just says 'you don't have any notifications' e...
  • crescentr3n
  • Casual Listener
  • 365 Views
  • 4 replies
  • 0 likes
  • Account
  • 365 Views
  • 4 replies
  • 0 likes

someone else i don't know logged into my spotify premium account?

Help! Noticed earlier tonight I was following a playlist I myself had never followed, now my Spotify Connect list shows that someone is using my account on a phone I am not familiar with and they're skipping songs and playing things over my account w...

  • Newbie
  • Help! Noticed earlier tonight I was following a playlist I myself had never followed, now my Spotify Connect list shows that someone is using my account on a phone I am not familiar with and they're ...
  • Algee
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 218 Views
  • 1 replies
  • 0 likes

Reactivate

I want to reactivate my subscription but unsure about password and user name?

  • Regular
  • I want to reactivate my subscription but unsure about password and user name?
  • Robanamber11
  • Regular
  • 356 Views
  • 2 replies
  • 0 likes
  • Free
  • 356 Views
  • 2 replies
  • 0 likes

password recovery

today i tried to login with my username and password instead of logging in with facebook. unfortunately i had to recognize that i don't remember my password anymore and the email associated with the account which i would usually use to to reset my pa...

  • Newbie
  • today i tried to login with my username and password instead of logging in with facebook. unfortunately i had to recognize that i don't remember my password anymore and the email associated with the ...
  • sakura08
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Only want content offline on one device

I use Spotify on my iPad and iPhone. I'd like to have offline content on my iPhone and not my iPad as my iPad is running out of storage. Is there any way to sync he offline content on only one device?

  • Newbie
  • I use Spotify on my iPad and iPhone. I'd like to have offline content on my iPhone and not my iPad as my iPad is running out of storage. Is there any way to sync he offline content on only one device?
  • Algee
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Student Discount

I am currently a sophomore at Fairfield University and I signed up for the student discount in March 2014 for 12 months. I read the subscription renew and said I was going to be charged $4.99 + tax on March 9th. I checked my bank statements today and...

  • Newbie
  • I am currently a sophomore at Fairfield University and I signed up for the student discount in March 2014 for 12 months.  I read the subscription renew and said I was going to be charged $4.99 +...
  • sakura08
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Spotify program won't recognize password

After changing my country to France, the spotify program itself (on my desktop) won't recognize my username/password combination. I can log in without problems to the spotify website using the same username/password combination, but the program won't...

  • Newbie
  • After changing my country to France, the spotify program itself (on my desktop) won't recognize my username/password combination. I can log in without problems to the spotify website using the same u...
  • sakura08
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Login
  • 208 Views
  • 1 replies
  • 0 likes

30 day free trial but I have been charged!

Hi few hours ago I sign up for premium account. Which has been advertised on web site 30 day free! And I just check my bank account there is a pending transaction for spotify.! Never mind 30 day I didn't have 1 day free.

  • Casual Listener
  • Hi few hours ago I sign up for premium account. Which has been advertised on web site 30 day free! And I just check my bank account there is a pending transaction for spotify.! Never mind 30 day I di...
  • KatesHere
  • Community Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • Premium
  • 228 Views
  • 3 replies
  • 0 likes

Refund

I have not used Spotify in months and Spotify have taken out £9.99 out of my account on the 29th of February 2016. I want a refund because I did not use the account at all.

  • Newbie
  • I have not used Spotify in months and Spotify have taken out £9.99 out of my account on the 29th of February 2016. I want a refund because I did not use the account at all.
  • KatesHere
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Other
  • 150 Views
  • 1 replies
  • 0 likes

Refund for Spotify premium

I was just charged for Spotify premium. I trying to get a refund. I haven't used it. Someone help

  • Newbie
  • I was just charged for Spotify premium. I trying to get a refund. I haven't used it. Someone help
  • KatesHere
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 220 Views
  • 1 replies
  • 0 likes

"FREE TRIAL" and charged within minutes

I was a spotify premium user until about a month ago when I cancelled my sunscription. I've still been using the free account to listen after I cancelled my premium. However, I logged on today and an ad banner stated "Come Back Try Spotify Premium fo...

  • Visitor
  • I was a spotify premium user until about a month ago when I cancelled my sunscription. I've still been using the free account to listen after I cancelled my premium. However, I logged on today and an...
  • sakura08
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Account Hacked 2 days ago and no response from spotify

Hi, My account has been hacked 2 days ago. I receive an mail from spotify saying that my my email has been changed while I didn't changed it.Now I can't connect any more. I sent an email to ‘account-details-changed’ to explain my problem as described...

  • Visitor
  • Hi,   My account has been hacked 2 days ago.   I receive an mail from spotify saying that my my email has been changed while I didn't changed it. Now I can't connect any more.   ...
  • KatesHere
  • Community Legend
  • 191 Views
  • 2 replies
  • 0 likes
  • Account
  • 191 Views
  • 2 replies
  • 0 likes

Account access

I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to log in by fb again it said I didn't have an accoun...

  • Casual Listener
  • I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to...
  • Jordi
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Requesting a refund

I paid 0. 99 cents for a 3 months spotify premium. I see that i recently got charged 11 something on my credit so i assumed my 3 months is over and they are now charging me the price for premium. I canceled my subscription already. Is there a way to ...

  • Newbie
  • I paid 0. 99 cents for a 3 months spotify premium. I see that i recently got charged 11 something on my credit so i assumed my 3 months is over and they are now charging me the price for premium. I c...
  • user-removed
  • Not applicable
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes