Account doenst exist anymore

[Neet92]

I have a premium account, and this month I couldn't pay. So I repaid the amount to pay next month double. But now my account has been removed.

When I try to log in or change my password, it doesn't recognize my emailadress or Facebook account (I haven't changed anything in my login account on facebook).

[Bearfootrecords]

Hi @Neet92 welcome to the Spotify Community! 

Would you be able to dig out the Spotify Premium receipt from your email or texts? If you could find that and check that you're logging into Spotify with the username on the receipt that would be great. If it's a facebook created account it will be a 10 digit numeric username.

If you don't have or can't find your receipt then, or you simply can't login even with the username then I would suggest reaching out to Spotify Care through this anonymous contact form, it'll not need any user ID. 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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