Account recovery

[Natalisza__]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free

Country

Poland

Device

(Samsung Galaxy S21)

Operating System

(Android Oreo)

My Question or Issue

I attempted to log into my Spotify account, but I discovered that I no longer have access to the email or password associated with the account. It seems that someone has changed the email address linked to my account, and as a result, I am unable to log in.

I have proof that this account belongs to me, as I received previous notifications on my email regarding account changes, such as name or email updates.

However, the account is now linked to a different email address, and I cannot access it. This account is very important to me, and I would greatly appreciate your assistance in resolving this issue.

Thank you.

[Jose_M]

Hello @Natalisza__!

Thanks for coming to the Spotify Community. In this case, I'd recommend you try reaching out to the Spotify Support team here. They can take a look backstage and hopefully help you out with this.

Make sure to let me know if you have any questions!