CAN'T UPGRADE TO PREMIUM

[alexiaramav]

Bought a 1 month premium card but the code can't be upgraded. It seems the code has already been used, but I just have bought it. How can I solve this?

[crematedman]

@alexiaramav hey there, sorry to hear you're having issues with your subscription.

The quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

If you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP.