Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

CHARGED FOR STUDENT DISCOUNT

CHARGED FOR STUDENT DISCOUNT

I was going to use my student discount but then decided not to but it still charged me because I put in my debit card info. I pressed the back button on my phone and didn't even fully register and it still charged me. I went back and got the regular premium and i'm in my 30 day free trial now but I was still charged $5.37
Reply
2 Replies

 

Hello!
You need to contact Spotify support:
https://support.spotify.com/contact-spotify-support/
Select these options: Subscription -> I paid for Premium but my account is still on Free -> I still need help
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Tell me if it worked, please 😉 Have a great day!

Suggested posts