Can't change country!

[osakasama]

Hello.
I haven't touched Spotify in a while and as I did today, the client told me my IP wouldn't match with my Country Settings. That's kind of strange since, well, its in college but the exact room I was in when I created the account... So well, I want to change my country settings to hear some music, but somehow, that isn't possible. Country setting is grayed out and can't be changed. If tells me "Click here to learn more", which I did, but the help message only tells me that I'm supposed to change my country settings,which is impossible.

I didn't move (since, well, I'm in college), I'm fairly certain that our servers are running over German wires and I'm not using any proxies. What am I missing? Why isn't it working like its supposed to?

[Peter__]

Hey @osakasama - few questions:

- Do you have Spotify free/premium/unlimited? Are there any payment details attached to your account (if you have ever subscribed)? 

- What country is shown on your online profile? 

- What country does http://whatismyipaddress.com/ show you are in?

[osakasama]

-Free (Also never subscribed before)

-USA

-Germany

You see my problem there?

Also, shouldn't it be kind of unimportant since I should be able to use the free service while I'm still in my homecountry? I understand that sometimes, You are routed over servers from elsewhere BUT our college is near a big Serverhotspot. All traffic of our region is transfered over that spot. So, I belive it tells the truth that my profile and my IP don't match. But, why can't I change my region then when everywhere I turn it tells me to just change my region!

[Adam]

@osakasama - that's all fixed for you. If you login now you'll be able to use your account from Germany.

[osakasama]

That seems to have done the trick. Thanks. Kudos to you.

[vnsvini]

Can help me?

-Free 

-USA

-Brazil

You see my problem there?

[Peter__]

Spotify Brazil isn't publically available yet, which is why you can't change countries to Brazil. 

If you have an early access pass and need help getting it set up, please get in touch with the Spotify team directly here:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.