Can't update payment method

[Jabba_Jedi]

I keep having the three dots loading indefinitely and can't update my payment method.

[EthanS1]

Hey there @Jabba_Jedi,
Could you try a different device or a private browsing window and let me know if that makes any changes at all?

Thanks,

[Petya]

Hey there @Jabba_Jedi,

Thanks for getting in touch with us. We'll help you update your payment method.

You can follow EthanS1's advice. Then you can follow these steps to update your payment details. 

If this doesn't work, we'd suggest for you to click here and follow the steps for a clean reinstall. After that you can try updating your payment method again. 

You can always send us a screenshot of what you see, if none if that helped. We'll investigate this further.

If you have questions, we are here for you.

Take care!

[balza_guray]

me either cant change my payment method i tried to open different browser but didnt worked what should i do right now?

[-171_wu0q4sds]

Seems I overlooked the fact that i should have updated my card in September of last year when it expired. I am still being charged on this old card. My new card has the same number but an expiration date in September 2023. I am also getting the three dots when i try to update to my new card.

[pfeilmes]

I have the same problem and tried the suggested solutions. Nothing worked. The authorization of the payment method is loading indefinitely. I cannot change my payment method nor the country.

[Peter]

Hey @balza_guray,

Thanks for reaching out.

Could you let us know if you have tried all the troubleshooting steps above? If the issue persists you can try using another device.

If that's not an option or the payment details still can't be updated feel free to go ahead and post a screenshot of where you get stuck. That would really help us out a lot to figure out how to proceed.

If something else comes up, don't hesitate to let us know.

Have a great day!