Changing country to Ireland

[bloomfield]

I'm having trouble changing my country from UK to Ireland.  The form asks for a postcode, which don't exist in Ireland.  If I enter nothing, I get an error message saying "The postal code you entered was not valid for the selected country."  If I enter something in the box, I get an error page saying "Oops! Something went wrong, please try again or check out our help area".

[Richard]

Thanks for bringing this to our attention.

I've been told that this should be fixed now. Could you confirm this for us?

[bloomfield]

Still not working for me.  I'm still getting presented with a postcode box, and I'm still getting the same errors.

[bloomfield · Accepted solution]

Just tried again.  Entered any random stuff into postcode box and it accepted it and let me enter a new Irish credit card.  Thanks.

[Azu]

"random stuff" doesn't work.  123, 123456 , 44145, galway. _nothing_

any ideas?

[Peter__]

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@Azu wrote:

"random stuff" doesn't work.  123, 123456 , 44145, galway. _nothing_

any ideas?

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What happens if you leave the box blank? (With your country set as Ireland)

Peter

[Azu]

a textfield appears which tell me " you have to insert a post code"

[Peter__]

I will see if I can get someone to look into this for you. 

Peter

[Sam]

Azu - Are you trying to change country with your payment details or on your Profile page?

[Azu]

i have  to change the payment details first before i can change the profile page. 

just a few additional information: premium is active till 02/04/13. trying to change country from germany to ireland because i moved to ireland 4 weeks ago. i am unable to update the music on my mobile device:  error message "no internet connection available". doesn't matter if i use wifi or mobile internet.

[Sam]

Ok, not to worry. We'll get it all changed over. Just email in here.