Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Charged 4 times

Charged 4 times

Hi,

I was notified that my payment info was wrong, so I updated my payment information

and then it said it was wrong and then I made sure it was correct and tried it three times after that and was charged on my bank account a total of four times.  My page still says I need to update my payment information. I need a refund for three of the four payments. How do I get that?? I would really like my money back, if I can't get it I am sure Apple music might be able to set me up in a better situation.

 

Reply
1 Reply

Hey @bubears101,

Thanks for reaching out via the Community!

 

For this, we'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

 

Thanks,
Jack

Suggested posts