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Charged Twice

Charged Twice

Hi.

 

I have been charged twice for premium, two months now.

 

I have been in contact with 

Aaron Wilson <support@spotify.com> in the contact form on October 17 the.  He said that I had two accounts, and that he should delete the old one. He has not done this. Can someone please do this, and give me my money back? 

Reply
3 Replies

Just let us know the case # you were emailed when you got in touch and we'll get this chased up for you ASAP.

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Thanks!

 

ref:_00DD0pxIW._500D0Vjdv0:ref

Thanks Marte. I can see that we have sent multiple responses to your initial contact but that these weren't reaching you due to a slightly incorrectly spelled email address. Not to worry, I have resent the latest email and this should be with you shortly.

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For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

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