Charged without premium account

[flotchel]

I've been getting charged $9.99 for quite some time now without having a premium account. There are only two email accounts I've ever used. I use one for my Spotify account and the other for my daughter's account. I've logged into both and both say I have the free service, so I can't figure out where the charge is coming from.

I double checked Facebook to verify I have no Spotify account attached. How can I remove this charge?

[Mattosaurus]

Hey there!

If you feel you're elgible for a refund, use one of the links from below:


Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
-or if you're a social butterfly-


Facebook: https://www.facebook.com/SpotifyCares/


Twitter: https://twitter.com/spotifycares - Send a DM 


Important Note if you're emailing: 
If you get an automated reply email telling you to check the Community, send a reply to that email so you're in queue for an agent to see. 


Cheers!
Matt