Disconnecting from Facebook and Setting a Device Password... Not working?

[clm1229]

Wondering if anyone can help....I have tried to set a device password multiple times, but each time, it tells me that my email address is not available, but it's the email address connected to my Facebook account, so I know it's "available". I'd really like to deactivate my Facebook, but keep my Premium account and all my playlists, and I've heard that setting a Device Password was a solution. I've sent a contact form to Spotify, but haven't gotten a personal reply. I've checked my junk mail. It's case #02798265.

[maritahanscamp]

I am having the exact same issue. It's really frustrating! 

[MattSuda]

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

[user-removed]

This issue happens when you have created your Spotify account via Facebook Login API.

If you haven't done so, then continue troubleshooting using the Set Device Password instructions. https://community.spotify.com/t5/Accounts-and-Subscriptions/Set-Device-Password/m-p/1120473#M148978

The only way to resolve Facebook API Created account to set a device password is to recreate it and import the data over. this is possible by contacting support@spotify.com

Explain the reason you need a password access, and highliht that you have signed up with Facebook API.

Spotify team has worked promptly and effeciently with me through the following process.

* Backed up my configuration
* Released my email to re-register
* Once re-registered, imported my configuration.

I confirm the solution worked perfectly! and was resolved within of 24 hours! (Kudos to Spotify Support Wizards!) I have integrated my media and finance tools to Spotify!