Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Facebook login issue

Facebook login issue

Had a premium account with my email through Facebook. I deleted my Facebook and then my phone broke a month later. So when I got a new phone I couldn’t login to my Spotify. How do I cancel that premium account so that I can start a new one on another email?

Reply
1 Reply

Hey @Gillim16, welcome to the community!

 

If your Spotify account was created via Facebook, you'll need to reactivate the Facebook profile to access the account.

 

You'll then be able to cancel the ongoing subscription, and at least be able to use the app until it goes back to Free.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts