Forgotten my password but email adress is my old work one (and deleted)

[matthewhaydock]

Anything I can do? (Other than leave Premium and get a Tidal account 🙂 )

No honestly, I really don't want to leave Spotify but can't get into my acc because I have forgot the password and my registered email adress is no longer active!

HELP!!

Thanks in advance if you can help! 

[atom1989]

Hey! Solution is here!

Please contact customer support.

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact
or Twitter @SpotifyCares

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.

[matthewhaydock]

Thanks for the quick response.

The solution you recommended means getting an email back from Spotfiy. As I mentioned, the email associated with my account is no longer active so it's no really gonna work 🙂 

[atom1989]

You cant provide your old email adress and account name to support so they can transfer your account to new email adress.

[matthewhaydock · Accepted solution]

Ok

Sound now my password is accepted to login but when i try and change my email adress it says 'wrong password'

Anyone had this problem?

[atom1989 · Accepted solution]

Spotify is aware of the issue and is currently working to fix it as fast as they can!