Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi there,
i have a problem with my friendlist, if i click on it, it just says "Undefined" and i can't see anyone of my friend which have Spotify. Does anybody knows whats the problem with it?
We have the same? no solution yet?
Got the same problem. Logging out/in of fb won't help.
The solution is very simple... the firewall blockes the friends request
add port 4070 as exeption to the firewall
that isn't easy! How do i do that????
still no solution? come on spotify you are making a hell of money with us.. a little help might work for warm feelings ๐
Hi,
I'm in Spotify since three days now. One guy I know already added me as a friend (or asked for this?). I have the same problem with the "Undefined" Friendlist. It seems that there is a major problem somewhere maybe with the firewall. But what to do?
I think everybody with this problem would be pleased to be informed how to solve this. Come on, all you Spotify computer nerds: Give an answer!
Greetz
Jo
Hi,
it's me again. With the help of a friend who entered also into Spotify, I found out more now:
The wording "Undefined" was misunderstood by myself (stupidly). It means solely that there are just no friends up to now in your list, that's all.
But how to add friends?
First let me state that I am no Facebook member (and I never will be!). So I am locked in directly as a Spotify user. I don't know how it works to add friends when you are Facebook-connected but via Spotify it is a little tricky. There seems not to be a special search button for friends. To connect to a friend you shall know his/her Spotify-name first.
You can do it like that:
Type into the standard search string on the top the following
spotify:user:yourfriendsname (yourfriendsname to be replaced with the real name of the friend you want to add)
Now you will see this friend and can connect. "Undefined" won't appear anymore.
Up to now we (the non Facebook guys) could not find a better way to add friends. This seems to be related to the Facebook-background and shall hopefully be something smarter sometimes in the bright Spotify future.
Best
Jo
still no solution? above is a workaround (which doesnยดt work for me either).
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ