Ghost account from KPN XS4all No response from Spotify

[Flowergirl2010]

I have a premium account, have had it for years. Originally it was offerend as a promo on a subscription for a mobile phone by KPN/XS4all in the Netherlands. I Pay 0 nada niente for it.

I had the urge to change to a family account but i cant do nothing for its an KPN account. Well systems have changed and KPN/XS4all cant reach the settings to close this account any more. So an official request have been made by them to ask for help. That was over a month ago. I have been asked to give info on my account which I did and since it has been quiet.

No responses over e-mail. No response on new mails requesting information. On the chat it looks like Kafka is alive again. I am offered the same procedure which is void for obviously not me and not KPN can end or change the subscription.  I have come to the point that i don't know what to do to get in contact with Spotify. It feels like they are ghosting me. Chats don't work, e-mails get no response. How to address this serieus problem, how to get through to Spotify

[Maxim]

Hey @Flowergirl2010,

Thanks for reaching out.

I understand how frustrating it must be to feel stuck in this situation. Since your subscription is managed through KPN, Spotify isn’t able to take any subscription-related action directly on your account—this can only be resolved by KPN.

I know you've mentioned contacting them already, but because the subscription is tied to their system, they’re the only ones who can process a cancellation or assist further. It may help to try reaching their customer service team again and possibly asking to escalate the issue.

Let me know if there’s anything else I can assist with 🙂

[Flowergirl2010]

Well maxim

KPN changed their systems in which it is lost so .... they reached out to spotify to help button this request Spotify not even responds. Nothing, no e-mail no nothing....