Gift Card not valid

[phonneo]

Hi!#GiftCard,

I bought a gift card, but if I want to redeem it I get an error message

"your premium code is not valid in your country"#GiftCart

Pls help!

THX!

P.

[MattSuda]

I suggest you contact support so they can take a look at your gift card and help you with this problem:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

[phonneo]

Hi Matt,

thanks for your quick answer!

I tried to contact support (online and by email), but I still got no answer jet... 😞

and I tried to cancel my purchase via email to premium@spotify.com, and got no

answer too....

regads

P.

[MattSuda]

How long has it been since you contacted support?

Support usually tries to reply within 48 hours. 

[phonneo]

I know they r usually very quick with response.

i contacted them on 30.12.14 at 08:02 am.

[OviiiOne]

Hi there!

Bear in mind that there are christmas holidays, so maybe they take more time to respond.

Where did you buy the gift card?

[phonneo]

Hi OviiiOne!

I know it´s holiday time.... it seems Im the only one who´s in the office...  😞

I bought this gift card online. Logged in with my account.....

[OviiiOne]

You bought it for your country, isn't it? I'm asking because I know people who bought the gift card for another country.

Make sure that the country in your profile is the same as the country is shown here.

[phonneo]

maybe that (was) is the problem...

yesterday i noticed it and changed it.

But the question is, what to do with this invalid code?

after all this code is 60€ worth

[MattSuda]

I suggest you wait a little longer for a reply from support. They can help with this.

If you still don't get a reply, you can post back here and I will forward your post to the support team.

[OviiiOne]

You need to change your country to the country you select for the code in order to redeem it, if you can't, as @MattSuda say, you should contact Spotify.

[MattSuda]

They have already contacted support.

My previous post:

I suggest you wait a little longer for a reply from support. They can help with this.

If you still don't get a reply, you can post back here and I will forward your post to the support team.

[phonneo]

Thanks anyway...

Let´s wait until monday, then I´ll get back to u if necessary 😉

[phonneo]

Hi!

Well, it´s monday and no answer at all...

Nothing..

I would ask you to ask about my gift card.

My Order Date: 2014-12-18 08:01 UTC

My Order ID: 37526530037

THX!!!!

P.

[MattSuda]

@phonneo 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

[phonneo]

THX!!!!!!!!!