Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Help can't get premium to work

Help can't get premium to work

I'm from ph i paid for spotify premium using globe prepaid it says im premium on website but when i log in on app it says free
Reply
1 Reply

Hi itsakz, the fact that the website says you have premium is good news, and you probably just need to wait a little bit for the service to update across all of your devices - sometimes this can take a little bit of time. Just for the sake of posterity though, please look over this thread just in case, and see if any of the suggestions there help resolve your issue. If the issue persists, there's information on how to get in touch with support at the bottom of the thread I linked. Let me know if you need anything else. Cheers! 

Suggested posts