I am getting charged every two weeks; none of the solutions work for me -- how can I get this solved

[musiccornercv]

Hey @ricknagy!

Thanks for posting in the Spotify Community! Could you tell me a bit more? 

When did this first start? 

What solutions did you already try?

Is your account on Premium right now?

[Bittencourt]

Hi @ricknagy, welcome to the community.

I don't know what solutions did you try, but I'd suggest you get in touch with the Spotify staff. Simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Hope this was more helpful!