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I am not getting a password reset email from spotify

I am not getting a password reset email from spotify

I changed the password semi-recently, so I know there is a link to my email.
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10 Replies

Hi there,

 

Thanks for reaching out to the Community!

 

Could you check all filtered folders in addition to your inbox for the password reset email as it's possible it ended up somewhere in there? If not, it's worth trying to reset your password again through an incognito/private window. You can also use another browser or another device (if you previously used your computer, try with your phone to see if that does the trick).

 

It's also possible that you made too many requests. For security reasons, you can request a password reset only once every few hours, so wait a bit, then try again later.

 

If you're still not receiving a password reset email, it's recommended you reach to the folks over at Customer Support so they can have a closer look.

 

Hope you get this sorted out soon. The Community is always here if there's anything else you need assistance with.

YordanModerator
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spam and other folders were checked
email is correct

forgot to mention 

incognito window and other browsers were checked too 

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