I am not getting a password reset email from spotify

[#1]

I changed the password semi-recently, so I know there is a link to my email.

[#2]

Hi there,

Thanks for reaching out to the Community!

Could you check all filtered folders in addition to your inbox for the password reset email as it's possible it ended up somewhere in there? If not, it's worth trying to reset your password again through an incognito/private window. You can also use another browser or another device (if you previously used your computer, try with your phone to see if that does the trick).

It's also possible that you made too many requests. For security reasons, you can request a password reset only once every few hours, so wait a bit, then try again later.

If you're still not receiving a password reset email, it's recommended you reach to the folks over at Customer Support so they can have a closer look.

Hope you get this sorted out soon. The Community is always here if there's anything else you need assistance with.

[Yordan]

Hi there,

Thanks for reaching out to the Community!

Could you check all filtered folders in addition to your inbox for the password reset email as it's possible it ended up somewhere in there? If not, it's worth trying to reset your password again through an incognito/private window. You can also use another browser or another device (if you previously used your computer, try with your phone to see if that does the trick).

It's also possible that you made too many requests. For security reasons, you can request a password reset only once every few hours, so wait a bit, then try again later.

If you're still not receiving a password reset email, it's recommended you reach to the folks over at Customer Support so they can have a closer look.

Hope you get this sorted out soon. The Community is always here if there's anything else you need assistance with.

[Bonewytch]

Hello! I am trying to rest my password because I've forgotten it...I know the email address is correct because it tells me it sent the link, but then the email isn't in ANY of my folders. Ideas?

[seville2st]

My Spotify account crashed and when I tried to log in I realized that I don’t remember the password. I tried to reset the password, but the letter does not come to the mail (I checked the spam and all possible tabs, there is no letter with the link)

[okamika]

when I try to reset password I'm not getting email with reset link
spam and other folders were checked
email is correct

[okamika]

forgot to mention 

incognito window and other browsers were checked too 

still no email

[#8]

i need to reset my password but the link is not sending anything to my email - either in the spam or in the regular folders

[#9]

I forgot my password for my account and I would like to sign in on my pc but I need the password. Every time I hit send on the reset email screen and I check my email ( including all of my folders) nothing is there. HELP

[#10]

I've deleted emails to have space and checked junk and etc but still no emails

[#11]

My wife is my duo partner. I want to change her password, when I click "forgot password", the email to reset does not arrive in her inbox. Tried many times today

[#12]

The email adress is correct and Spotify asks to check the Gmail inbox. Still, it cannot be found in any folder including Spam.

[Malek2007]

Plan

Free

Country

Egypt

Device

Samsung Galaxy A13

Operating System

Android 14

My Question or Issue

I woke up today and found that spotify logged me out. I also forgot my password so when I clicked "forgot password" they told me spotify sent an email but they didn't and they still don't notated how many times I try

[bulstrom]

How can I find the email address associated with my daughter's account please?

I need to login my daughter on an iPad where for some reason she has been logged out. I can see her user name in my Spotify account under the details of the family plan, but when I reset her password, it seems the link is sent to an email account but not the one I would expect (or any that it could be), so I cannot retrieve the link to reset the password.

Please help!

[no1se]

Plan

Premium

Country

israel

Device

Doesn't really matter

Operating System

WIndows 10/Linux

My Question or Issue

Hello,

I am trying to reset my Spotify password, but I am not receiving the reset email from spotify in my walla.co.il Mail inbox. I have checked my spam/junk folder, added the email address to my contacts, and verified that my email filters are not blocking it. However, the reset link still does not arrive.