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Hey there,
Thanks for reaching out about this here in the Community!
Just to confirm, are you trying to reset your password from this website?
If you're not receiving the password reset email, it's possible that a different email address is associated with your Spotify account and the link was sent there. In this case, we suggest that you try following the steps in this article to see if they work for you.
It's also worth trying again from an incognito window, a different device and using a different internet connection.
If you're still struggling to log in to your account after following the aforementioned steps, we suggest that you reach out to our Support team through any of these channels so they can take a closer look at your account and further assist you with this.
Let us know how it goes.
Hey there!
Sorry to see you've been having issues with your account.
Could you check if any of the abovementioned steps by @Eni would be of any help?
We'll be on the lookout for your reply 🙂
I tried to log in with my password correct but it tells me incorrect password please guys fix it as soon as possible
Hey @26327970,
Thanks for your reply.
We're not sure what troubleshooting steps you've tried so far. In that sense, we'd suggest:
If issues persist after trying the above, then it'd be a good idea to contact our Customer Support team, so they can help you by checking your account and adding some insights. You can find out how to contact them here.
Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.
Plan
Free/Premium
Country
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hi, I am a part of a family plan,
last week, I logged in with a new device on my spotify account, suddenly, all of my accounts logged out.
now, it doesn't accept my last password, when I tried to reset it, the reset password email didn't came to my gmail inbox.
when tried to login with google, the error said that there is no account with this email but when I tried to sign up using this email, it said that there is already an account linked with this email!
I don't know what to do, please help :')
this is not the original account I'm talking about, cause obviously I couldn't login to post this 🙂
Plan
Free
Country
India
Device
Redmi Note 10T 5g
Operating System
Android 13
My Question or Issue
I had a Spotify account connected to my personal Google account. I had changed the account's email address to my other account. Now if I try to create a new account with my personal id, it says the email is already connected to an account. When I try to log in, it says there is no account with that email. What to do now?
I'm having the same problem.
Started this morning. Had to log in again on both mobile and desktop. Desktop worked, mobile does not. Tried both entering password directly and the passwordless email flow.
Plan
Family
Country
United States
Device
iPad
Operating System
iOS 10.3.3
My Question or Issue
I am paying for Spotify, but I can't seem to login on my iPad. It's weird because it did it before, but I accidentally logged out and when I went to log back in, Spotify thinks my email does not have an account at all. I've tried using Facebook to log in and that doesn't work either. Very frustrating I can't use the thing I'm paying for 😞
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