Moved to new country can't change location

[yeahpeanut]

Plan

Family

Country

Was Norway, Now South Africa

Device

Iphone

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue


Hi,

I have moved from Norway to South Africa and i'm not able to change location to South Africa. I have updated my payment details with South African Revolut account and waiting until next billing, but no change happened. 

Please help how i can get on South AFrica plan as i'm based here.

[Luan]

Hey, @yeahpeanut 
Welcome to the Spotify Community, and thanks for reaching out to us here!

Have you already followed the steps to change your country? If not, you can find them on this official support article:

• Change your country or region settings 

If you are not seeing the option for South Africa on the region menu, I recommend that you try again using another device and making sure the location services are turned on and allowed for that browser. 

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

[yeahpeanut]

Hi Luan,

Thanks for reaching out. 

Yes i've done the steps and still not able to change. 
See photo

Brgds
Sondre

[Luan]

Hi again, @yeahpeanut 

Sorry for not getting back to you before and thanks for sharing this screenshot. I know you said that you already changed your payment method to another one issued in South Africa, but could you double-check if it went correctly, please? I would advice to change it again, making sure you select South Africa as country on the payment change page. After that, you can check the receipts page, to see if the authorization charge for the new payment method was released. If it does, you can try to change the country again, by following the steps you already know.

Let me know how it goes...

Have a great day! 🙂

[dang8]

Hi Luan, I am having a similar issue. I am trying to change my country to USA. Every time I select USA from the payment change page, it immediately redirects me here https://www.spotify.com/us/premium/?ref=checkout&checkout-offer=default-full-price-premium#plans. Any ideas?

[yeahpeanut]

Hi Luan,

There is no possibility to choose country when filling in payment details. 
Only able to fill inn card details. 

There must be a manual solution to this as i have no problem with this on other applications like Netflix and so on