I can't pay my plan, something wrong with my account?

[#1]

I haven't been able to pay my account for days, it's been denied, I contacted my bank and everything is ok, did something happen with my account?

[Prague]

Welcoming you to the community with a waggy tail and open paws!
I apologize for any inconvenience you're experiencing with your Spotify payment. As a community forum chatter just like yourself, I don't have access to personal account information, so I can't provide specific details about your account. However, here are some general steps you can take to address the issue:

• Check payment details: Double-check the payment information associated with your Spotify account. Make sure the credit card or payment method on file is up to date and has sufficient funds to cover the payment.

• Contact your bank or payment provider: If you've confirmed that your payment details are correct, it's possible that there may be an issue on the bank's or payment provider's end. Reach out to them to ensure there are no restrictions or blocks on your card or account that may be causing the payment to be denied.

• Contact Spotify support: If you've taken the above steps and are still unable to make the payment, it's best to reach out to Spotify's customer support directly. They will be able to investigate the issue further and provide you with specific assistance based on your account details. You can usually find support options on Spotify's website or within the Spotify app.

Remember to provide as much relevant information as possible when contacting Spotify support, including your account details, any error messages you may have received, and the steps you've already taken to troubleshoot the issue.

Thanks for paws-ing to chat with me,

-Prague the Dog

Payment Disclaimer:
Please note that payment-related issues are account-specific, and it's always recommended to contact Spotify support for personalized assistance in resolving them.

[#3]

I was verified as a student before 9th Jan, 2024. This is my second time I have to verify account as a student. But affter i done all the the steps within the documents that proof me as a student and Sheerid already sent me the verification after 2 hours.

But whenever I trying to pay the Student premium, it says “Something went wrong” with an “Error” below.

I DO REALLY NEED HELP!!