I can't reset password

[29achi]

So yesterday I got kicked out from account and when I tried to log in it says that password is incorrect, after that I tried to reset password but it says ,,The username or email you provided is not associated with an active Spotify account.''

*community rock star edit - removed personal info*

[Billy-J]

Hey @29achi, thanks for reaching out to the Community!

Thanks for the screenshot, really helpful as I was able to see where you're getting the error message from exactly. 

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[29achi]

Thanks for this help but, It says that ''If the password reset says there’s no account with the email you entered, try again with any other email addresses you have.'' but it doesn't work.

[Eni]

Hi @29achi, 

Thanks for getting back to us.

In this case, we'd recommend reaching out directly to our Support team on the link @Billy-J sent previously. They will be able to take a look at your account and help you with this.

Let us know how it goes 🙂