I didn't get the 0.99$ promotion and got over charged

[Slujatodeg]

Hi all,
I signed up for the 0.99 promotion this Saturday and after I submitted the payment. Spotify said that I was charged for 9.99 for it. Indeed, my credit card was charged 9.99 dollars instead of 0.99$. I sent a message through the spotify contact us page, but I didn't get a reply. The fact that spotify does not have a phone number to call annoys me. Is anyone experiencing this problem right now?

[OviiiOne]

Hello and welcome to the Spotify Community!

Have you used premium before? The promotion is only for users that hadn't enjoyed premium before. 

Spotify usually replies within 24-48 h.

[Slujatodeg]

I never used premium in this account before.

[OviiiOne]

I escalated your case to support, you'll hear from them soon. 😉

[Pete]

Hey @Slujatodeg

We'll follow up via Private Message regarding this.

Thanks.