I do not receive verification email

[goldfix007]

Hello,

I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing.

Plan

Premium

Device

Windows

Operating System

10

My Question or Issue

[Billy-J]

Hey @goldfix007, thanks for reaching out to the Community!

Can you try checking your spam/junk folders? If you don’t find anything there, can you let me know how you’re logging into Spotify? If you get any error messages, please send me a screenshot of those as it will be very helpful. Make sure to hide sensitive info when posting to the Community.

Keep me posted!

[goldfix007]

Hello,

I verified, but there are not mails in spam folder.

I'm using the browser (Brave and I tried on MacOs and Windows 10).

I do not revice errors.

thanks

[Yordan]

Hey, @goldfix007,

Have you tried using another browser (like Safari or MS Edge) to see if that'd work? It's also worth checking you're able to log in with a password instead. If necessary, you can reset it by following the steps here.

If the issue persists and you still aren't getting emails, check if the Spotify domain no-reply@spotify.com is under Blocked senders in your mail app. If it is, make sure to remove it and instead add it in the safe senders and domains list.

Hope this helps! Cheers 🤘