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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1920 Views
  • 0 replies
  • 8 likes
  • Security
  • 1920 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449324 Views
  • 972 replies
  • 109 likes
  • Account
  • 449324 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199840 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199840 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108876 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108876 Views
  • 72 replies
  • 11 likes

Account unintentionally marked for deletion?

PlanPremiumCountryUK My Question or IssueToday I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was told that there is no email associated with a spotify account, however when I search for ...

  • Visitor
  •   Plan Premium Country UK    My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was told th...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 98 Views
  • 1 replies
  • 0 likes

I signed up with apple ID, how to I turn it off and be able to login with my email?

PlanPremiumCountryUSADeviceiPhone or DesktopOperating SystemiOS and Windows 11 My Question or IssueI signed up for my premium account and used apple ID to log in. Now I am trying to sign my kids up and cannot log them in with their ID unless I use mi...

  • Newbie
  • Plan Premium Country USA Device iPhone or Desktop Operating System iOS and Windows 11   My Question or Issue I signed up for my premium account and used apple ID to log in. Now I am tr...
  • Getc1
  • Visitor
  • 1695 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1695 Views
  • 2 replies
  • 0 likes

Mit dieser E-Mail-Adresse ist bereits ein Konto registriert

Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto, das ich nun aber deaktiviert habe. Dennoch bekomme...

  • Visitor
  • Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto,...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Error trying to log in

I tried to log in multiple times, but it keeps showing one of these errors, what should i do?PlanPremium

  • Casual Listener
  • I tried to log in multiple times, but it keeps showing one of these errors, what should i do? Plan Premium  
  • Nekidotta
  • Casual Listener
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 91 Views
  • 1 replies
  • 0 likes

second duo account didn't changed region

Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't listen these tracks on the second duo account, how...

  • Visitor
  • Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't...
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Premium Duo Plan NOT WORKING AGAIN

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This is the 2nd time we've paid for the premium duo plan and it is still not working!

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium
  • 82 Views
  • 1 replies
  • 0 likes

Second duo account not premium

I signed up for duo today. My partners account is coming up as member on my plan but their account is not premium

  • Visitor
  • I signed up for duo today. My partners account is coming up as member on my plan but their account is not premium
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I merge two spotify accounts?

I recently discovered that I have two spotify accounts https://open.spotify.com/user/1241928806 and https://open.spotify.com/user/caleyvanular I'd like to merge the accounts so the active account 124198806 receives my username caleyvanular and all my...

  • Visitor
  • I recently discovered that I have two spotify accounts https://open.spotify.com/user/1241928806 and https://open.spotify.com/user/caleyvanular  I'd like to merge the accounts so the...
  • dani09121212121212
  • Visitor
  • 654 Views
  • 5 replies
  • 0 likes
  • Account
  • 654 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do you change your favorite artists?

I have a favorite song, and logged in with that song as my favorite but now I want to add one more to the favorites. How?Favorites: Upon joining Spotify, you have to chose favorite songs/artists, how do I change?

  • Visitor
  • I have a favorite song, and logged in with that song as my favorite but now I want to add one more to the favorites. How? Favorites: Upon joining Spotify, you have to chose favorite songs/artists, h...
  • BrokenGlasss
  • Casual Listener
  • 6473 Views
  • 3 replies
  • 1 likes
  • 6473 Views
  • 3 replies
  • 1 likes

Can't join to my partner's Duo Plan

i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country

  • Visitor
  • i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country
  • Not applicable
  • 2533 Views
  • 6 replies
  • 1 likes
  • 2533 Views
  • 6 replies
  • 1 likes

Spotify forces me out when using my Mullvad VPN

Dear Spotify,For safety and privacy, I use a VPN. A very good one: Mullvad. I pay for it regularly.Ever since I started using this VPN, Spotify logs me out on grounds of 'suspicious activity'. Initially, I was forced to reset my password. Now I simpl...

  • Newbie
  • Dear Spotify, For safety and privacy, I use a VPN. A very good one: Mullvad. I pay for it regularly. Ever since I started using this VPN, Spotify logs me out on grounds of 'suspicious activity'...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Incorrect location on concert recommendations

PlanPremium FamilyCountryCanadaDevicePixel 7Operating SystemAndroid 14 My Question or IssueMy emailed concert recommendations are recommending shows in Quebec, even though my location settings on my account are (and have always been) set to Ontario. ...

  • Casual Listener
  • Plan Premium Family Country Canada Device Pixel 7 Operating System Android 14   My Question or Issue My emailed concert recommendations are recommending shows in Quebec, even though my...
  • Claraaa1
  • Visitor
  • 1380 Views
  • 11 replies
  • 0 likes
  • Account
  • 1380 Views
  • 11 replies
  • 0 likes

Why can i skip songs on my PC but not on my phone? (Non-Premium spotify account)

Why can i skip songs or pick any song i want to listen to on my PC but on the phone i can only shuffle play and can't skip songs. I don't have premium.

  • Regular
  • Why can i skip songs or pick any song i want to listen to on my PC but on the phone i can only shuffle play and can't skip songs.  I don't have premium.
  • lagrasadospuntosube
  • Visitor
  • 133907 Views
  • 18 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 133907 Views
  • 18 replies
  • 5 likes

How do I retrieve my account, my email address is no longer working?

My old email is no longer working. I can no longer access my spotify account. I have created another email address, how do I link my account to my new email address?

  • Visitor
  • My old email is no longer working. I can no longer access my spotify account. I have created another email address, how do I link my account to my new email address?
  • Ximzend
  • Rising Star 3
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login.

I entered the correct email/username along with my password but it stated that incorrect username/password So I did forgot password and created a new one and then also it stated the same. Everytime it states the same.Previously also this same iasue i...

  • Visitor
  • I entered the correct email/username along with my password but it stated that incorrect username/password So I did forgot password and created a new one and then also it stated the same. Everytime...
  • Eni
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Made account with Facebook, do not have login information

PlanFamily PremiumCountryBrasil My Question or IssueI initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to as i need a password i never set up to do so. How can I find out what is my account pas...

  • Visitor
  •   Plan Family Premium Country Brasil     My Question or Issue I initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to as ...
  • Ximzend
  • Rising Star 3
  • 183 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 183 Views
  • 1 replies
  • 0 likes