I got randomly logged out of my spotify account and it says it doesnt exist

[user-removed]

I was listening to music and suddenly my spotify crashed and logged me out completely and it says my account doesnt exist

[Yassinehdc]

Me too same problem

I contacted support multiple times but no one helped me

[Joan]

Hi there folks,

Thanks for reaching out. 

When trying to log in, make sure you're using the correct email address and details. Perhaps the email address on the account was a different one than you think and that's why it appears not to exist. Follow these steps and these steps to find the correct details and log in.

Hope this helps.

[Yassinehdc]

No i'm sure it's the correct email address ive been using it for a long time but now the account is closed or i don't know u can check it by ur self

**bleep** if u try to reset the password it will say there is no account with this email and if u try to create an account with it it says sorry there is already an account with this email i think there is a problem on ur system

[Yassinehdc]

Here what i got

[Yordan]

Hey @Yassinehdc,

Thanks for the additional info.

In that case it's possible that your account has been suspended for breaking the Spotify Terms and Conditions. I'm afraid this action cannot be undone, but you're free to use the new account that's linked to your current Community profile instead.

If you remember your username or display name, you can try looking for your old account in the app and see if you can save your public playlists on your new one.

The Community is here if there's anything else we can assist with.

Take care.